The Augmented Reality experiences are available on our
FanCollex app. You can download it at Apple Store (IOS) or Play Store
(Android). Unfortunately, some older devices may not be compatible for
you to enjoy the app to the fullest.

To get to know all the compatible Android devices click here. All Apple devices, starting from the iPhone 6S/SE and the 5th Generation of the iPAD should work.

All the MyJersey collectibles give you access to AR experiences. Some of
them are still on the works, but they will be available soon. Just
download the app to find out what we have in store for you!

FanCollex always make official and licensed products, so if you can't
find a MyJersey from your favourite club on our website, we are probably
working on getting it. Leave us a suggestion anyway. Subscribe to our
newsletter to get all the news.

Unfortunately, no. As they are official licensed products, we cannot do
this type of customisation. We are sure you're a great player, though!

MyJerseys that are in stock will have the following delivery times:

Europe and USA: delivery within 2 to 7 days.
Rest of the world: delivery within 3 to 9 days.

MyJerseys available for pre-order will have delivery times based on the information provided on each product page.

We do our best to provide you with the best customer experience. If
something goes wrong with your order, please contact us within 48 hours
after receiving the package. Send an email to store@fancollex.com with
the issue description and a photo of the product.

In case you got your order damaged, get in contact within 48 hours after receiving it. Send an email to store@fancollex.com with the issue description and a photo of the product.

We offer Free EU return within 14 days from when the parcel has been delivered. If an item you have ordered is not as described, is flawed or of a lower quality please contact our customer support to apply for a refund.